Solutions / vMeetMaster / Service
vMeetMaster

meeting
vMeetMaster Service
An inbound web-based video call centre system. Customers with service requests or enquiries can conveniently click the link in the insurance company’s website to engage with customer service staff for this purpose. The system has multiple service queues, each queue with multiple service staff to handle the inbound video calls.
This is designed to run on Chrome, Firefox, Microsoft Chromium Edge browsers on Windows and Android, and Safari browsers on iOS.
Functions:
  • Runs on Internet browsers with no software installation on customers’ devices
  • Inbound Video Call Centre web-based app with multiple queues and multiple service and marketing staff per queue to service customers, prospects and public
  • Screen sharing for Windows
  • Group text chat box
  • Customers, prospects and public request video meeting by joining a relevant service queue
  • Conduct e-KYC and capture of document images remotely with watermark added
  • Video recording of e-KYC and video meeting sessions
  • Send files to selected participants
  • Invite other participants, e.g. company staff, agency manager, etc., even while meeting is ongoing
  • Company staff can view their queues’ real-time statistics
  • Video call center and marketing managers can view their queues and service/marketing staff’s real-time statistics
Business Purposes:
  • Primarily used by Company service and marketing staff
  • Provides an Inbound Video Call Centre to service remote customers, prospects and public via video meetings
  • Use e-KYC function to identify customers remotely and capture photos of documents e.g. ID card
  • Customers is able to remotely e-sign documents sent to them using eSAW
  • Company service staff can witness remote customers e-signing their documents remotely
  • Service staff and service managers in different locations can still operate as a team
  • Added convenience for customers who can save on travelling time and expenses
  • PoS help desk staff provide remote support to agent PoS users