In-bound Video Call Centre system

Product details:

Compatible with Chrome, Firefox, Edge and Safari internet browsers

No software installation is required. Customers need just a compatible internet browser on a device with a camera and internet connection to use this system

Real-time dash board to monitor service staffs

Facilitate service managers in spotting problems and solving them promptly

Customer can initiate a video call to service centre via a link at company’s public website, and select a relevant service queue

Remote customers can request for a service without having to physically visit the company office, saving on travelling time and expenses and avoiding physical meetings during the New Normal

Can view each queue’s real-time statistics

Service managers can manage their service queue on real time basis and take action proactively

Screen sharing

  • PoS help desk staff can provide remote support to sales associate mobile app users using vFace2Face
  • Inbound video call centre staff can fill up form on behalf of customer. They can share their screen to discuss with customer. Finally, customers can eSign these forms via eSignRemote

e-KYC session is video recorded with permission from customers

Video records are stored on company servers to achieve security, maximum privacy and as evidence of eKYC session

With built-in eKYC that captures photocopy of ID document, selfie of customer and using facial recognition to identify customer against his ID photo

  • Help to complete transactions with remote customers
  • Customers are able to remotely e-sign documents sent to them via eSignRemote
  • Company service staff can witness remote customers e-signing their documents remotely
  • Together with video recording, this provides a secured eKYC process to identify the customer

Inbound Video Call Centre system with multiple configurable service queues. A manager and service staffs can be assigned to more than one queue.

  • Provides an Inbound Video Call Centre to service remote customers, prospects and public via video meetings
  • Company can configure system to suit their customer service staff and organization structure
  • Service staff and service managers in different locations can still operate as a team